FAQ

Most people aged 19 or over can join Learn Harrow courses, regardless of where they live or whether they are currently working. There are some exceptions below of people who are not eligible for a funded course. You can still attend courses even if you are not eligible for funding but you must pay the full fee to attend.

The following people who are not eligible for Adult Skills Funded courses. They are:

– Uk citizens who are full time students
– People who are in the UK on a visitor or tourist visa
– those who are here without authority or lawful status
– those who are resident in the UK on a student or graduate visa
– those who are in the UK on holiday, with or without a visa
– those who are in the UK on a sponsorship visa, including skilled worker visas and seasonal worker visas
– those whose biometric residence permit or residence permit imposes a study prohibition or restriction on the individual

Contact us if you are not sure or would like to pay the full fee for a course.

An assessment is a way of determining a learner’s existing knowledge, skills, and experience before they enrol on a course. It also helps identify any support needs a learner might have.

When you take an assessment, you will have a short interview to talk about your requirements and we may check your level of English, Maths, Digital Skills and Vocational pathways, so we can enrol you on a course suitable for your level and skills.

If you are new to Learn Harrow, you can register online at www.learnharrow.ac.uk. To begin, follow the link to register with Learn Harrow and create your account. You can also click the “My Account” tab in the top menu and select Sign Up.

For accredited courses such as English, ESOL, Maths, Digital Skills, and Vocational courses, you will need to register for an assessment and interview at the beginning of each term.

If you experience any issues completing your online form, please email us at learnharrow@harrow.gov.uk for assistance.

If you have already attended one of our courses, you follow the “My Account” tab to “sign in”. If you have forgotten your password, please click “Forgot Password”.

BKSB (Basic Key Skills Builder) is an online tool we use to assess your current level in English and Maths. It helps us understand your starting point so we can place you in the most suitable course level and provide the right support.

You will only need to complete the BKSB assessment if your course requires an initial assessment or diagnostic. If this applies to you, you’ll receive an automatic email with instructions.

There is no need to worry about completing it before your course begins — your tutor will guide you through the process and offer support every step of the way.

The course fee is shown for each course on our website.

If you receive means-tested benefits, are a jobseeker, or if you are working but earn less than £27,008 per year if you live in London and £25,750 if you live outside London, you may be eligible for a concession.

If you think you are eligible for a concession you must pay in person at Kenton Learning Centre.
Please note that you will be required to show recent evidence of receipt of benefits or your level of income. In this case you may only enrol on 1 adult learning and 1 family learning course at any given time.

Google Classroom is the online learning platform we use to share course materials, assignments, announcements, and resources. You will need it to fully participate in your course and stay up to date with your learning.

You will receive an invitation email to join Google Classroom. If it’s not in your inbox, please check your spam or junk folder.

You must use your LearnHarrow email address to log in. This ensures you are correctly linked to your course and tutor. Your login details are available in your learner account under the “Tools” section.

If you need to contact your tutor, you can find their contact details by logging into your learner account, selecting “My Courses”, and using the email address provided there.

You can also access Google Classroom directly by visiting https://classroom.google.com and signing in with your LearnHarrow account.

Here are some video links with instructions:
Access Google Classroom with invitation
Access Google Classroom with code

Wellbeing, arts, crafts and family courses may last for 1 to 3 hours per session and courses may have 1 to 10 sessions in a course. These can be Monday to Saturday at various time of the day. Please check courses carefully for details.

Qualification courses are more structured Monday to Friday with a morning or afternoon session each lasting 2.5 hours.

Courses run weekly on a term-based schedule.
Evening courses may be available so please contact us to enquire further.

Use the “Forgot Password” option found on the login page. You will then receive a password reset link via email.

You then click the link, follow the instructions, and set a new password.

You can watch this video to see how you can retrieve your password. – use video link

If you have not received a password reset email, please check your junk or spam folders before you contact us. Emails may take up to 10 minutes to arrive

Our Work Harrow programme is here to support you. Whether you’re exploring self-employment as a new career path or looking to enhance your entrepreneurial skills, Work Harrow advisors will guide you.

In addition to this, Learn Harrow offers a range of courses that are designed to give you the knowledge, tools and awareness needed kickstart your journey with confidence.

More workshops and learning opportunities will become available in the future. We encourage you to visit our website regularly to stay updated.

For more information, please visit Work Harrow.

Yes, we offer crèche facilities for learners attending courses at Kenton Learning Centre. This service is available for children aged 6 months to 4 years.

To use the crèche, you must complete a Crèche Agreement Form before your course begins and agree to follow the crèche rules. These include ensuring that your child attends at least 80% of scheduled crèche sessions, and that you drop off and pick up your child on time. The crèche is available only while you are attending your class at the centre.

These rules help us maintain a safe, structured, and supportive environment for all children. If you would like to use this service or have any questions, please contact us to enquire further.

If you wish to cancel your booking, you must notify us in writing at least 7 working days before the course starts. In this case, we will refund the hourly fee and resource charge, but not the registration charge. Wherever possible, we will try to offer you a suitable alternative course.

For learners enrolling online, there is a 14-day cooling-off period. If you cancel within this period, you may be entitled to a refund, minus a £20 administration fee. If you cancel after the 14-day cooling-off period or after attending any classes, this will be treated as a withdrawal, and the full course fee will be payable.

For a cooling off refund you must cancel before the course starts. No refunds are available for cancellations after the course has started

To request a withdrawal, please email us at learnharrow@harrow.gov.uk with a full explanation of your reason for cancelling. We are always happy to help you transfer to an alternative course if needed.

If you wish to cancel your booking, you must notify us in writing at least 7 working days before the course starts. In this case, we will refund the hourly fee and resource charge, but not the registration charge. Wherever possible, we will try to offer you a suitable alternative course.

• List 1
• List 2